Kids used to collect sports trading cards. These cards had pictures of players on the front, and some data and a few biographical snippets on the back. They made the otherwise remote and unknowable stars a little more accessible and a little more human. Maybe trading cards would be useful a back-to-the-future innovation in health care. At each new patient encounter, the staff member would hand the patient one of their cards. All the doctors, nurses, support staff, everyone. The card would have the staff member’s first name and photo on the front with a little write-up on the back.