The Puck Stops Here: Kaizen and the Art of Goaltending

Submitted by Mark Wahba on April 23, 2012 - 18:21

Braden Holtby is the 22-year-old rookie goaltender for the Washington Capitals. He is the sensation of the first round of the 2012 National Hockey League playoffs. Like all goalies, he wears a customized protective mask that marks his identity. But it's what's on the back of Holtby's mask that's truly unique: the symbol of Kaizen, or continuous improvement. Holtby observes, adapts, and implements small changes to his game to improve the odds of stopping the puck. The province of Saskatchewan wants everyone in healthcare to be a Braden Holtby. It has committed to implementing the culture of Lean pioneered by Toyota and adapted to healthcare by organizations such as Virginia Mason Health Systems. Whether in the form of a Stanley Cup or better patient care, Kaizen produces winners.